Contact the Ombudsman

We provide information.
We answer your questions and explain your rights and responsibilities under Washington state industrial insurance law.

We investigate complaints.
We investigate workers' compensation complaints filed by employees of self-insured employers to determine if the worker is receiving appropriate benefits.

We work to improve the system.
We track our findings, identify system-wide issues and recommend appropriate changes to policy in our annual report to the Governor.

You may contact the Office of the Ombudsman for Injured Workers of Self-Insured Businesses by phone or mail.

Mail

Office of the Ombudsman for Injured Workers of Self-Insured Businesses
Department of Labor and Industries
PO Box 44001
Olympia, WA 98504-4001

Phone

Toll free: 1-888-317-0493
Interpreter Services available

Fax

(360) 902-4202

Office hours

8 a.m. to 5 p.m. Monday through Friday, except state holidays

To protect your confidentiality, we cannot accept complaints via e-mail.